How does the delivery of the consumption vouchers take place?

1. Where are they delivered?

Your consumption vouchers are delivered by a secure courier to the address you mentioned at the time of the order

NB : If you are already an Edenred customer for another product, you will not need to indicate your delivery address: we automatically take  the same delivery address specified in your contract. 

2. When are they delivered?

The vouchers are delivered within 6 working days after receipt of your payment. Les chèques sont livrés dans un délai de 6 jours ouvrables après réception de votre paiement. La date de livraison dépend donc de votre mode de paiement:

Prepaid payment
After your order, you will receive a payment request. You will receive your vouchers within 6 working days after receipt of your prepaid payment
Post-paid payment
If your contract indicates that you pay by direct debit or after the delivery, you will receive your vouchers within 6 working days after the order

3. Que faire si vous n’avez pas pu réceptionner votre commande ?

Your presence and signature are required during the time of delivery, otherwise your order can't be delivered. Read this article for further informations.

 

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