1. Where are they delivered?
Your consumption vouchers are delivered by a secure courier to the address you mentioned at the time of the order.
NB : If you are already an Edenred customer for another product, you will not need to indicate your delivery address: we automatically take the same delivery address specified in your contract.
2. When are they delivered?
The vouchers are delivered within 6 working days after receipt of your payment. Les chèques sont livrés dans un délai de 6 jours ouvrables après réception de votre paiement. La date de livraison dépend donc de votre mode de paiement:
- Prepaid payment
- After your order, you will receive a payment request. You will receive your vouchers within 6 working days after receipt of your prepaid payment.
- Post-paid payment
- If your contract indicates that you pay by direct debit or after the delivery, you will receive your vouchers within 6 working days after the order.
3. Que faire si vous n’avez pas pu réceptionner votre commande ?
Your presence and signature are required during the time of delivery, otherwise your order can't be delivered. Read this article for further informations.