I couldn't receive my order

Consumption vouchers are delivered within 6 working days after your order has been finalized. The delivery date therefore depends on your method of payment. You can find more information about delivery in this article.

Your presence and signature are required during the time of delivery, otherwise your order cannot be delivered.

In case you are absent at the delivery time:

  • The courier keeps your order
  • The courier leaves you a calling card
  • The courier comes back the next day

In case you are absent during the second passage of the courier, your package is returned to us.

You must then submit a reshipment request and agree on a new delivery time using this form.

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